Refund Policy.

REFUND POLICY

Curried Foods aims to provide quality food products and a reliable shopping experience.

This Refund Policy explains the conditions under which cancellations, returns and refunds may be accepted for orders placed through our website.

By placing an order with Curried Foods, you agree to this Refund Policy.

1. ORDER CANCELLATION

Customers may request cancellation of an order before the order has been processed, packed or dispatched.

Once an order has been packed or dispatched, cancellation may not be possible.

To request cancellation, please contact us as soon as possible with your order details.

2. REFUNDS

Refunds may be provided in eligible situations, including:

• Order cancellation accepted by Curried Foods.
• Product unavailable after order confirmation.
• Payment successfully received but order cannot be fulfilled.
• Incorrect amount charged due to a technical or payment issue.
• Approved product-related complaints after verification.

Refund eligibility will be determined based on the circumstances of each case.

3. DAMAGED PRODUCTS

If you receive a product that appears damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number.
• Product details.
• Photographs of the damaged product and packaging.
• A brief description of the issue.

We may review the submitted information before approving a replacement or refund.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the product ordered, please contact us promptly.

After verification, Curried Foods may provide an appropriate resolution, which may include replacement or refund, depending on the circumstances.

5. QUALITY-RELATED COMPLAINTS

If you believe that a product has a quality issue, please contact us promptly with the order details and relevant product information.

Where necessary, we may request photographs, batch information, packaging details or other information to investigate the complaint.

Refund or replacement decisions will be made after reviewing the complaint.

6. FOOD PRODUCTS

Because our products are food items, returns may not be accepted after delivery simply because a customer changes their mind or does not wish to consume the product.

For food safety reasons, customers should not return opened or consumed food products unless specifically instructed by Curried Foods.

7. NON-REFUNDABLE SITUATIONS

Refunds may not be provided in situations including:

• Customer changes their mind after delivery.
• Incorrect delivery address provided by the customer.
• Customer is unavailable to receive the order.
• Product is improperly stored after delivery.
• Product is consumed after its expiry or best-before date.
• Product is damaged after delivery due to customer handling.
• Failure to follow storage or preparation instructions.
• Incorrect information provided by the customer.

Exceptions may be considered where required by applicable law.

8. DELIVERY ISSUES

If an order is delayed, undelivered or returned by the courier due to circumstances beyond our control, we will review the situation and communicate the available resolution.

Customers are responsible for providing an accurate and complete delivery address and contact information.

9. REFUND METHOD

Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method communicated by Curried Foods.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

10. REFUND PROCESSING TIME

Once a refund is approved, we will initiate the refund within a reasonable processing period.

The actual credit time may vary depending on the payment service provider or bank.

11. PROMOTIONAL ORDERS

Products purchased using promotional offers, coupon codes or discounts may be subject to additional refund or cancellation conditions.

Where applicable, the refund amount may be calculated based on the actual amount paid by the customer.

12. CONTACT US

For refund, cancellation, damaged product or order-related queries, please contact Curried Foods.

Email: hello@curriedfoods.com
Phone: +91 74491 99990

Curried Foods
67A, School Road,
Krishnasamy Nagar,
Ramanathapuram,
Coimbatore, Tamil Nadu - 641045

Last Updated: September 2026